How can we help?
Get support for installation, strategies, and production incidents.
Contact Support
Send operational questions, bug reports, and account updates to our team. Messages reach the on-call engineer plus the coordinator tracking SLA timers.
Response Times
- Standard Tickets1-2 Days
- Production CriticalSame Session
- Security< 24 Hours
Installation Help
Share installer logs and OS version. Most cases resolve after certificate enablement.
Bundles Stalled?
Send tx hashes and relay timestamps. We'll cross-check propagation immediately.
Security Incident
Request our PGP key for sensitive disclosures. Do NOT send private keys via email.
Escalation Ladder
1
Open Ticket
Standard email for non-blocking Qs.
2
Mark Urgent
Add "ESCALATE" if SLA breached.
3
War Room
Use dedicated bridge for Sev-1.
4
Executive
Contact lead for updates.